Destination Folder page

The Destination Folder page selects where Epicenter Server creates contacts in the recipient's mailbox.

Android (pre-4.2.2) and Windows Mobile devices will only synchronize with the default Outlook Contacts folder.

Exchange Mailbox Updates

If you are distributing updates via Exchange Mailboxes, the Destination Folder window looks like this:

There are some critical differences between the two choices for where Epicenter places its contacts. The first choice, This Outlook folder, gives a much better end user experience because the end-user's personal contacts do not get mixed with the contacts distributed by Epicenter. It can be frustrating for end-users to suddenly have their personal contacts intermingled with hundreds of corporate contacts. Syncing with subfolders is only supported on the iPhone and Android devices 4.2.2 or later.

If you have have to support Android (pre-4.2.2) or Windows Phone devices, then The default Outlook contacts folder is your only choice because those phones can't sync with subfolders. One feature of this choice is that Epicenter will "take over" any of the user's contacts that also exist in the user's Contacts folder. This means that the contact will be completely overwritten by Epicenter. If you want to allow user's to control certain fields, then use Tools | Reserve User Properties.

Organizations that must support arbitrary devices will usually need to use The default Outlook contacts folder, which is supported by all phone types. However, larger organizations with a dedicated Exchange Server can mix the two choices by creating two tasks based on two different Address Lists, one for iPhone/newer Android users and one for other smartphone users.

Note that, if you change the folder type or you change the folder name after you've already sent updates, you will create two separate folders in user's mailbox that each has a copy of the contacts. You can use Tools | Cleanup Mailboxes to remove the old folder.

Setting the Category is important. If you don't set the Category, then users will not be able to filter the shared contacts.

The checkbox to Preserve the original display name is particularly useful when distributing the GAL if your users are used to the list being sorted by first name. Otherwise, contacts will be sorted based on Outlook's default behavior on the computer where Epicenter Server is running.

Public Folder Updates

If you are distributing updates via a Public Folder, the Destination Folder window looks like this:

POP3 Attachment Updates

If you are distributing updates via an email attachment, the Destination Folder window looks like this:

In most organizations, administrators will want to ensure a consistent experience and so should select either "The folder name below" or "The folder and email application below", depending on whether users all use the same email client.

An advantage to choosing "The folder and email application below" is that users will have a simplified experience with the Epicenter client, will be placed into a "non-interactive" mode where no configuration wizard will be shown. Note that users will not be able to override the administrative settings if the chosen email application does not exist

The final choice, "A folder chosen by each user," works well for users who want maximum control, but it can make troubleshooting clients a little more difficult if everyone does things differently.

  • With the exception of ActiveSync users, the folder where Epicenter keeps its contacts should be separate from the user's normal contacts folder. There are two reasons for this. First, if you need to remove the Epicenter contacts from a user's computer, it is very difficult if they are mixed with other contacts. Second, any changes made by users to Epicenter contacts may be lost during the next update, so separating the Epicenter contacts into their own folder helps users understand the distinction.
  • If you choose the name of a folder that already exists on the client (such as "Contacts" for Microsoft Outlook), contacts from Epicenter will be mixed in with that folder. It's best to choose a folder name that is likely to be unique.

Important When the Epicenter client creates a folder in Microsoft Outlook, the folder will always be created underneath the default Contacts folder. This ensures that smartphones syncing via USB will be able to sync with the folder. Users can move the folder to elsewhere in the folder tree, but this may break phone synchronization.

One point to be aware of is that some users are not familiar with their email client's ability to maintain multiple address books or multiple contacts folders, especially with Outlook 2002. These users may be confused may require training in how to open use the multiple folders.